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Join our team as a GCS RemServOps Senior Specialist, driving business results and customer value through leadership in new product development and upgrades. Oversee technical product management and squad leadership, ensuring alignment with business strategy. At Roche, you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. Our Global Customer Support (GCS) team is dedicated to empowering healthcare professionals and affiliates worldwide by delivering exceptional service and support capabilities across our Roche Information Solutions network, ultimately driving our overall Roche Diagnostics Vision.

Tasks

  • Serve as the primary point of contact for GCS key capabilities within Lab Insights for your area of responsibility.
  • Co-develop product support, provide global affiliate documentation, and partner with Customer Areas and Life-Cycle Teams (LCTs) to deliver on network priorities and business objectives.
  • Act as GCS Project Leader accountable for all support and service deliverables in new product development projects, upgrades, and updates.
  • Lead the entire Product Life Cycle E2E from a support and service perspective, from initial development to on-market deployment.
  • Coordinate with Chapters to aggregate upcoming LCT needs, advance Network priorities, make trade-offs, and break down silos.
  • Lead and empower a small Product Support & Training Squad under the guiding principle "We all lead."
  • Act as a role model for Agile Leadership behaviors and foster our culture, mindset, and behaviors as defined in We@RocheDiagnostics.
  • Play a key role in crafting and implementing key aspects of GCS Roche Information Solutions' mid- to long-term strategy.
  • Undertake international business travel as required by project activities and candidate location to support global matrix operations.

Requirements

  • Expert with an advanced degree in IT or a related field; background in software product support, training, or diagnostics is a plus.
  • Proven thought leader with deep knowledge in support/training and a track record in project management or project leadership positions.
  • Demonstrates a high degree of subject matter expertise with the ability to explain complex technical concepts in an understandable manner.
  • Thrives in global matrix structures with exceptional communication, teamwork, and intercultural skills.
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Über uns
Roche ist ein international tätiges Schweizer Pharma- und Diagnostikunternehmen mit Sitz in Basel und entwickelt, produziert und vertreibt Medikamente sowie diagnostische Lösungen. Das Unternehmen ist in den Bereichen Pharma und Diagnostik tätig und fokussiert sich auf Forschung und Innovation in verschiedenen Therapiegebieten wie Onkologie, Neurologie und Infektionskrankheiten. Roche ist weltweit aktiv und zählt zu den führenden Unternehmen im Gesundheitsbereich.
Das Team

The Global Customer Support (GCS) team empowers healthcare professionals and affiliates worldwide by delivering exceptional service and support capabilities across the Roche Information Solutions network.

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