The Global Spare Parts Forecasting Specialist at ABB acts as the central point connecting Local Service Organizations across multiple countries and feeder factories supplying UPS spare parts. This role is crucial for ensuring accurate demand signal capture, consolidation, and translation into actionable supply plans to support high-level service quality, operational efficiency, on-time delivery, order growth, and customer satisfaction. The position combines strategic demand forecasting with operational support for spare parts sales and service delivery, focusing on continuous improvement of planning processes and compliance with ABB’s standards.
Tasks
- Develop and maintain rolling demand forecasts for spare parts, consolidating inputs from Local Service Organizations and incorporating installed base data, failure rates, service contracts, product lifecycle changes, and new product introductions.
- Collaborate cross-functionally with supply chain, engineering, product management, manufacturing, and service teams to ensure parts availability, manage supply risks, and support EOL, ECN, lead time, and inventory planning activities.
- Monitor forecasting and supply performance through KPIs and dashboards, identify demand anomalies, and drive corrective actions to improve forecast accuracy, service levels, and on-time delivery.
- Lead efforts to drive continuous improvement of planning processes, forecasting tools, ERP data quality, e-commerce platforms, and automation initiatives while ensuring compliance with ABB’s HSE and integrity standards.
Requirements
- A bachelor’s degree in Supply Chain, Business, Engineering, or a related field is required.
- A minimum of 5 years’ experience in spare parts planning, demand forecasting, service operations, or supply chain management is required.
- Experience in power electronics, UPS, critical power systems, or industrial equipment is preferred.
- Proficiency with ERP systems such as SAP, forecasting tools, Excel or BI solutions, and e-commerce platforms is essential.
- Fluency in English is required; additional European languages are advantageous.
- A strong analytical and data-driven mindset with the ability to develop and improve forecasting models is necessary.
- Excellent stakeholder management and cross-cultural communication skills, with the ability to translate complex inputs into actionable recommendations, are required.
- Solid knowledge of spare parts strategies, service operations, and process improvement, with a focus on service availability, delivery performance, standardisation, and automation, is essential.
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